Thank you for considering booking one of our beautiful vacation properties and please take the time to review the items below. You can expect a phone call from our “friendly reservationist” that will be available to answer any questions you may have and our rental contract/guest registration will be e-mailed to you and you can easily complete and E-sign back to our office.
Your payment will not be processed until we have reviewed and accepted your reservation. Our office will then process in the following manner: Reservations within 30 days-100% of full payment due now, Reservations outside of 30 days-50% due now and 50% due 30 days prior to check-in.
ARRIVALS: CHECK-IN at our office is from 4:00 pm to 6:00 pm Monday to Saturday unless otherwise agreed to in writing and by appointment on Sunday and Holidays. Diamond Beach guests will check-in directly at the resort (10327 San Luis Pass) at the Concierge Desk on the second floor same dates and times as above. Please don’t pressure our staff to allow you to go to your property before 4:00 p.m. There’s plenty to do while you wait – enjoy our beaches, take a walk on the seawall or visit a local attraction, or enjoy the resort facility if you have reserved a condo. Sometimes, it may be necessary to delay check-in beyond 4:00 p.m., but that is extremely rare. We ask that you call our office well in advance to arrange an after hours check-in, late check-ins are by appointment only and will be accessed a minimum late fee of $50. ONLY THE GUEST ON THE RENTAL AGREEMENT CAN CHECK-IN AND RECEIVE KEYS. DRIVERS LICENSE AND CREDIT CARD USED FOR THE PAYMENT MUST BE PRESENTED AT TIME OF CHECK-IN. A Security Deposit if required is due at time of check-in and is payable in the form of a traveler’s check, money order, cashier’s check or debit card with pin number.
DEPARTURES: CHECK-OUT IS 11:00AM unless otherwise approved in writing to avoid charges. Return all keys by 11:00AM-key drop is left of front door (Diamond Beach Resort guests MUST leave keys, fobs, and garage pass on site as directed or guest will be charged for replacements). The home with its furniture, furnishings, exterior furniture should be as you found it. Just tidy up, clean and put away kitchen items, remove items from washer and dryer, empty and clean refrigerator and dishwasher. Remove all trash to appropriate exterior container. Additional trash must be secured in tied trash bags. Leave linens on beds and towels in bathrooms, no need to wash them the housekeepers will take care of that. Reset thermostat to 78 degrees and the refrigerator/freezer on a medium setting. Lock all doors and windows and turn off all lights, ceiling fans and close blinds.
PAYMENTS: For your convenience we accept Visa, Master Card, and Discover (credit card must be presented by cardholder at check-in), travelers or cashier checks, and money orders. WE DO NOT ACCEPT CASH! Returned check fee is $50. If paying by credit card we will process the payment immediately once the confirmed reservation is made and will process subsequent payments as they are due. All other forms of payments are due in 3 days to avoid cancellation of the reservation. Personal checks are not accepted within 30 days of arrival. A reservation will be in force and subject to the cancellation policy when the following occurs: guest provides credit card information, receipt of other type of payment, receipt of signed rental agreement, confirmation from guest via phone/fax/email/mail/on-line booking or confirmation from Sterling Realtors that the reservation has been made and accepted.
Reservations made within 30 days of arrival: The total rental fee including all taxes and fees will be due at the time the reservation is made.
Reservations made more than 30 days of arrival: The initial payment of 50% of the total amount is due at the time the reservation is made. The remaining payment of 50% is due 30 days prior to arrival.
CANCELLATIONS AND REFUNDS: We realize that unforeseen circumstances could cause you to cancel your reservation therefore please note our cancellation policy. Once the reservation has been confirmed any cancellation will invoke the cancellation policy below.
Non-payment or receipt of rental agreement: At the discretion of Sterling Realtors the reservation may be cancelled if the payment and signed rental agreement are not received within 3 days of reservation at which time the following cancellation polices will go into effect.
Cancellations within 30 days of arrival: The total rental fee plus all taxes, fees, and applicable travel insurance premium will be forfeited. If travel insurance was purchased, a possible claim for refund may be made through Rental Guardian.
Cancellations more than 30 days of arrival: Guest will be charged the non-refundable $75 reservation fee, $150 cancellation fee, and applicable travel insurance premium.
Refunds: A refund check or credit to the credit card will be issued within 30 days after cancellation.
COMMUNITY/SUB-DIVISION: Amenities are available at the discretion of the resort or property. A usage fee may be required for you and/or your guests. There are no representations, guaranties, warranties, or liabilities assumed as it pertains to any of the amenities offered by the resorts or subdivisions of the rental properties.
ACCIDENTAL RENTAL DAMAGE FEE: An Accidental Rental Damage Protection Program is provided that covers unintentional damages to the rental unit interior that occur during your stay, provided they are disclosed to Sterling Realtors LLC management prior to your check-out. The Program will pay a Maximum Benefit of $500 at a mandatory cost of $45.
OCCUPANCY: Our properties are rented to family groups and responsible adults YOU MUST BE 25 YEARS OLD OR OLDER IN ORDER TO RENT OUR PROPERTIES (BEACHSIDERS 30 YEARS). The properties are rented for family vacations only and do not allow for parties, company gatherings, weddings, proms, youth groups, or any similar events unless otherwise authorized in writing by Sterling Realtors. In no event shall the rental property be occupied by more persons than is listed on the rental agreement. A list of all occupants and vehicles must be provided on the Guest Registration.
PETS: Pet Friendly homes have a non-refundable pet fee of $100. One small housebroken dog is allowed and any other exceptions must be agreed to in writing prior to reservation being made. Any undeclared pet will be cause for immediate eviction and cause for charges as stated above in addition to having the property made free of hair, dander, damage, etc.
RESERVATION FEE: A non-refundable reservation fee of $75 will be applied to all confirmed reservations.
SMOKING: ALL HOMES ARE A NON-SMOKING ENVIRONMENT. TO AVOID TERMINATION OF OCCUPANCY, FORFEITURE OF MONIES PAID, AND ADDITIONAL PENALTIES All SMOKING MUST BE OUTSIDE OF THE PROPERTY.
TRAVEL INSURANCE: OFFERED BY RENTAL GUARDIAN is optional but is highly recommended and provides coverage for you and your vacation investment at a cost of just 7% of the total rental fee plus taxes and fees. Once policy is purchased the premium becomes non-refundable. TRAVEL INSURANCE MUST BE PURCHASED PRIOR TO YOUR FINAL PAYMENT, SO PLEASE LET US KNOW IMMEDIATELY IF YOU ARE INTERESTED IN PURCHASING.
We look forward to providing you with a “Sterling Vacation”!
Office: 409-515-1211 Toll Free: 800-381-6923 Fax: 409-737-3144
Office Hours: Monday to Friday 9:00AM to 6:00PM Saturday/Sunday/Holidays by Appointment
Physical: 21502 San Luis Pass Mailing: 6240 Sea Isle Galveston, TX. 77554